TECHNO CULT SUPPORT

RETURNS

Something not right with your order? Whether you chose the wrong size, changed your mind or received an incorrect item, this page explains the next step.

Start by choosing the situation that applies to you.

START WITHDRAWALCONTACT SUPPORT

BEFORE YOU START

For a standard withdrawal from an online purchase, notify us within 14 days of receiving your order. You do not need to provide a reason.

  • Submit your withdrawal notice within 14 days of receiving the goods
  • You may use the online form below, contact us by email, or send another clear statement confirming your decision to withdraw
  • After notifying us, return the goods within 14 days
  • We recommend using tracked shipping and keeping your proof of postage
  • Handle the product only as much as necessary to inspect its nature, characteristics and fit

You may try on a garment in the same way you reasonably could in a physical store. This does not automatically affect your right of withdrawal.

START WITHDRAWALCONTACT SUPPORT

RETURN PROCESS

1

CONTACT US

Use the Withdrawal Form below or email us to let us know you’d like to return your order.

2

WAIT FOR CONFIRMATION

We’ll review your request and send you everything you need, including the return address and instructions.

3

PACK YOUR ORDER

Pack the item securely and make sure it’s returned in its original condition with all tags attached.

4

SEND IT BACK

Ship your parcel using a tracked shipping service. Once we receive and inspect it, we’ll process your refund.

WHAT'S THE SITUATION?

CHANGED YOUR MIND OR CHOSE THE WRONG SIZE?

Notify us within 14 days if you’d like to withdraw from your purchase. No reason is required.

START WITHDRAWAL

WRONG ITEM RECEIVED?

Contact us with your order number and a short explanation. We’ll help resolve the issue as quickly as possible.

REPORT AN INCORRECT ITEM

ITEM ARRIVED DAMAGED?

Please contact us before returning the item. Include your order number and photos of the damage so we can assess the issue and provide the correct next steps.

REPORT DAMAGE

PACKAGE HAS NOT ARRIVED?

Send us your order number and tracking information so we can investigate the shipment with the courier.

CONTACT SUPPORT

WHAT CAN — AND CAN'T — COME BACK

🟢 YOU CAN RETURN IF…

  • You return the item within 14 days after notifying us.
  • You notify us within 14 days of receiving your order.
  • All original tags remain attached.
  • The item is securely packaged for return.

🔴 WE MAY NOT ACCEPT A RETURN IF…

  • The item shows signs of wear or use.
  • The product has been washed or altered.
  • Original tags have been removed.
  • The product was customised or personalised just for you.
  • The item is marked as Final Sale (unless faulty).
  • The return was sent outside the applicable return period (get in touch, and we'll se what we can do).

THINGS PEOPLE ASK ABOUT RETURNS

For standard returns, the customer is responsible for the return shipping cost unless the item is faulty, damaged, or we sent the wrong product.

Alternatively, we can arrange a courier collection for your return. We’ll provide a prepaid shipping label for you to attach to the parcel, so you won’t need to pay anything upfront. The return shipping cost will simply be deducted from your final refund.

Once we receive and inspect your return, refunds are usually processed within 1–3 business days. Your bank or payment provider may require additional time before the funds appear in your account.

Yes. You may try on a garment as you would in a physical store. The item must remain unworn, unwashed, and in its original condition with all original tags attached.

Yes. Simply return your original item first. Once we receive and inspect it, we’ll ship your replacement in the requested size as quickly as possible.

Please contact us before returning the item. Include your order number and photos of the issue so we can resolve it as quickly as possible.

Final Sale items cannot normally be returned unless they are faulty or damaged.

If you have any questions about your return, contact us at shop@techno-cult.com. Please include your order number so we can assist you as quickly as possible.

WE'RE REAL PEOPLE. REAL ANSWERS.

Still need help? Our team is here to help. Email us at shop@techno-cult.com with your order number, and we’ll guide you through the next step.

CONTACT SUPPORT