Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. If your return request is approved, you then have 14 days from that point to send the item back to us.
Tickets – No Right of Withdrawal
All ticket sales are final and non-refundable.
Tickets cannot be returned or exchanged.
In accordance with EU consumer protection law, tickets for events are exempt from the right of withdrawal, as they are time-specific services.
The only exception applies if the event is officially cancelled. In such cases, ticket holders will be contacted via email with instructions regarding a refund or exchange.
By purchasing a ticket, you expressly agree to this policy.
Eligibility for Returns (Physical Products)
To qualify for a full refund, please make sure your item:
- is in the same condition as received
- is unworn or unused
- has all tags attached
- shows no signs of use or damage
You must also provide a receipt or other proof of purchase.
Original packaging is not required, but items must be securely packed to prevent damage during transport.
If an item is returned without tags, or shows signs of use beyond what's reasonably needed to try it on or inspect it, we may deduct an amount from your refund reflecting the reduced value of the item. This is assessed on a case-by-case basis — it does not affect your right to return the item itself.
Return Process
To initiate a return, please contact us at info@techno-cult.com.
Once your return request is approved, we'll provide instructions on how and where to send your package. Contacting us first helps us process your return quickly and avoid delays — items sent back without reaching out to us beforehand may take longer to process.
We strongly recommend using a fully tracked shipping service, as we are not responsible for items lost during return shipment.
Return Costs & Fees
Return shipping costs are the responsibility of the customer.
Delivery costs are non-refundable, except as described below.
Delivery Costs & Free Shipping
If your order qualified for free shipping by exceeding a minimum order value, but your return causes the total order value to fall below that threshold, the original standard delivery cost will be deducted from your refund.
Only the returned items will be refunded.
Damages and Issues
Please inspect your order upon delivery.
If the item is defective, damaged, or incorrect, contact us immediately at shop@techno-cult.com, including a description and photos of the issue.
In such cases, return shipping costs will be covered by us.
This is in addition to — and does not replace — your statutory legal guarantee rights described under "Your Legal Rights" below.
Exceptions / Non-Returnable Items
The following items are non-returnable:
- Custom or made-to-order products (including print-on-demand items)
- Personalized or special order products
- Gift cards
- Perishable goods
- Personal care or hygiene products that have been opened or had their protective seal broken
- Hazardous materials, flammable liquids, or gases — these may have restricted return-shipping options due to carrier regulations; contact us and we'll arrange the best solution
Items with removed or damaged tags, or clearance/outlet items, remain eligible for return under the standard policy above — see "Eligibility for Returns" for how condition affects your refund amount.
Exchanges
The fastest way to receive a replacement is to return the original item and place a new order once the return has been approved.
Exchanges are available within 14 days, however the customer is responsible for shipping costs.
Your Legal Rights (EU 14-Day Cooling-Off Period)
If you're a consumer shopping from the EU, you have a legal right to cancel or return most orders within 14 days of receiving them, without giving a reason. This right exists alongside — and is not reduced by — the policy above; it doesn't apply to the items listed under "Exceptions / Non-Returnable Items."
Separately, all products come with the statutory legal guarantee against defects present at delivery (in Slovenia, currently two years from delivery). This is independent of our 14-day return window and applies even after it has passed. If you notice a defect, we'd appreciate being told promptly, but you're not limited to a fixed number of days to raise it.
Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved.
If approved, refunds will be issued to your original payment method within 14 days of us receiving the returned item (or your proof of postage, whichever is earlier).
Processing times may vary depending on your bank or payment provider.
If more than 14 days have passed since we received your return and you haven't received your refund, please contact us at shop@techno-cult.com.
RETURN & REFUND POLICY – EXCLUSIVE EVENT MERCH
Exclusive merchandise released for specific events is produced in limited quantities, and some pieces are made to order during a short ordering window.
Items that are genuinely made to order for you specifically (produced only after, and because of, your order) are final sale, in line with the "custom or made-to-order" exception above. Returns or refunds for these items are not accepted for reasons such as:
- ordering the wrong size
- change of mind
- late requests after the ordering window closes
If an exclusive-merch item was not made to order for you individually (for example, a limited run produced in advance and simply sold during a set window), it remains covered by the standard 14-day return policy described earlier on this page.
Please carefully review the size guide and product details before placing your order, as made-to-order pieces can't be returned for fit reasons.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of receiving your order for our fastest replacement process.
To process the claim, include:
- your order number
- clear photos of the item and packaging
If the issue is confirmed, we will offer either a replacement item (if available), or a refund.
Reporting an issue after 7 days doesn't waive your statutory legal guarantee rights (see "Your Legal Rights" above) — it just means the claim will go through our standard process rather than the fast-track one.
Contact
For all support requests please contact: shop@techno-cult.com