TECHNO CULT FAQ

FREQUENTLY ASKED QUESTIONS

Everything you need to know about ordering, shipping, sizing, returns and support.

ORDERS & PAYMENTS

HOW DO I PLACE AN ORDER?

Choose the product and size you want, add it to your cart and continue to checkout. Review your email address, shipping details and order before completing payment.

WHICH PAYMENT METHODS DO YOU ACCEPT?

The secure payment methods available for your country and device are shown at checkout. Your order is confirmed after the payment has been completed successfully.

ARE TAXES AND SHIPPING INCLUDED IN THE PRICE?

Product prices include applicable taxes where required. Shipping and all charges payable to Techno Cult are shown before you submit the order. For deliveries outside the European Union, import VAT, customs duties or clearance fees imposed by the destination country may be payable by the recipient unless checkout states that they are included.

CAN I CHANGE OR CANCEL MY ORDER?

Email shop@techno-cult.com as soon as possible and include your order number. We will try to help before the order is processed, but changes or cancellation cannot be guaranteed once packing or shipping has started.

I DIDN'T RECEIVE AN ORDER CONFIRMATION. WHAT SHOULD I DO?

Check your spam, promotions or junk folder and make sure you are checking the email address used at checkout. If the confirmation is still missing, contact us with your name, order date and payment amount so we can check the order before you place it again.

SHIPPING & DELIVERY

WHERE DO YOU SHIP?

We currently ship to Slovenia, most European Union destinations and selected international markets, including the United Kingdom, Switzerland, Norway, the United States, Canada, Australia, New Zealand and Mexico. The checkout is the final confirmation that delivery is available to your address.

WHEN WILL MY ORDER BE SHIPPED?

Orders are normally processed and shipped within 1–4 business days. Business days are Monday through Friday, excluding public holidays.

HOW MUCH DOES SHIPPING COST AND HOW LONG DOES DELIVERY TAKE?

Shipping costs are calculated at checkout based on the destination and order. Delivery time varies by country and carrier; use the estimate shown at checkout and the tracking information sent after dispatch. Weather, holidays and carrier delays can affect delivery.

HOW DO I TRACK MY ORDER?

Once your order has shipped, you will receive a dispatch confirmation email with tracking information. Tracking can take a little time to show the first carrier scan.

IMPORT FEES & CUSTOMS

Orders shipped outside the European Union may be subject to additional taxes, duties, or fees according to local legislation. Techno Cult is responsible for shipping, but local customs charges are the responsibility of the recipient.

Important customs information

Mexico: limit of 10 items per order. Orders exceeding this number cannot be delivered.
We do not ship worldwide. Shipping is currently available only to Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Mexico, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom and United States. All other destinations are currently unavailable at checkout.
For Mexico and the US: the recipient's ID number must be included to avoid delays or customs issues.

WHAT SHOULD I DO IF MY PACKAGE IS DELAYED OR HAS NOT ARRIVED?

Check the latest tracking update, the delivery address and any attempted-delivery notice. If tracking has stopped or the parcel appears lost, email shop@techno-cult.com with your order and tracking numbers. We will investigate with the carrier; our statutory responsibility for delivery is not excluded by carrier delays.

PRODUCTS, SIZING & AVAILABILITY

HOW DO I CHOOSE THE RIGHT SIZE?

Check the size guide and product details before ordering, then compare the measurements with a garment you already own and like the fit of. If you are between sizes or need help, contact us before ordering and tell us which product you are considering.

WILL THE COLOUR AND FIT LOOK EXACTLY LIKE THE PHOTOS?

We work to show products as accurately as possible, but colours can vary slightly between screens and lighting conditions. Fit can also vary by style, so always review the product description and size information.

WILL A SOLD-OUT ITEM BE RESTOCKED?

Some products and collaborations are released in limited quantities, so a restock is not always possible. Check the product page and follow our newsletter or social channels for availability updates.

WHAT IF MY ITEM ARRIVES DAMAGED, DEFECTIVE OR INCORRECT?

Contact shop@techno-cult.com with your order number, a description and helpful photographs. We will provide the appropriate free return or remedy instructions. Consumers have a minimum two-year legal guarantee for non-conforming goods, and this right is not limited to seven days.

RETURNS, EXCHANGES & REFUNDS

HOW LONG DO I HAVE TO REQUEST A RETURN?

For an eligible online purchase, notify us of your withdrawal within 14 days after receiving the goods. After notifying us, send the goods back within 14 days. No reason is required.

WHAT CONDITION MUST A RETURNED ITEM BE IN?

You may inspect and try on an item as you reasonably could in a physical store. Return it securely packaged, preferably with the original tags and packaging where available. Missing packaging or a tag does not automatically cancel the statutory right, but handling beyond what is necessary may result in a deduction for proven diminished value.

HOW DO I START A RETURN?

Open our Returns page and use the Withdrawal Form, or email another clear withdrawal statement to shop@techno-cult.com. We will send return details, but a valid statutory withdrawal does not depend on our prior approval.

WHO PAYS FOR RETURN SHIPPING?

For a standard change-of-mind withdrawal, the customer bears the direct return cost if informed before purchase. Techno Cult bears the necessary costs for faulty, damaged or incorrect goods. We do not charge a 6% processing, administration or restocking fee for a statutory withdrawal.

CAN I EXCHANGE AN ITEM FOR ANOTHER SIZE?

Exchanges are a voluntary service and depend on stock. The quickest option may be to return the original item and place a new order. An exchange arrangement does not reduce your statutory rights.

WHEN WILL I RECEIVE MY REFUND?

We reimburse the withdrawn goods and the least expensive standard outbound delivery cost within 14 days after receiving the withdrawal notice. We may withhold the refund until we receive the goods or proof that they were sent, whichever occurs first. Additional express-delivery cost does not have to be reimbursed, and your payment provider may need extra time to display the funds.

WHICH ITEMS CANNOT NORMALLY BE RETURNED?

Legal exceptions include goods made to your specifications or clearly personalised, opened sealed hygiene goods, perishables, and tickets or leisure services for a specific date. A standard-size item, print-on-demand production, outlet or clearance pricing, event merchandise or a “final sale” label is not excluded solely for that reason. Faulty-goods rights always remain.