Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
Q1: How can I place an order?
A1: To place an order, simply browse our collection, select the items you wish to purchase, choose the appropriate size and color, and click "Add to Cart." Once you’ve added all desired items, proceed to checkout where you can enter your shipping details and payment information.
Q2: What payment methods do you accept?
A2: We accept a variety of payment methods including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options.
Q3: How long does shipping take?
A3: Shipping times vary depending on your location. Orders within Slovenia typically arrive within 3-5 business days. International orders may take 4-8 business days. Please refer to our Shipping Policy for more detailed information.
Q4: Can I track my order?
A4: Yes, once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track the progress of your shipment through our carrier’s website.
Q5: What is your return policy?
A5: We offer a 14-day return policy on all unworn and unused items with original tags and packaging. If you are not completely satisfied with your purchase, please contact our customer service to initiate a return or exchange.
Q6: How do I know which size to order?
A6: Each product page includes a detailed size chart to help you choose the best fit. If you have any specific questions about sizing, please reach out to our customer service team for assistance.
Q7: Do you offer international shipping?
A7: Yes, we ship worldwide. Shipping rates and delivery times vary by destination, and these details will be calculated at checkout.
Q8: How can I contact customer service?
A8: You can reach our customer service team via email at support@techno-cult.com or by using the contact form on our website. We strive to respond to all inquiries within 24 hours.
Q9: Do you offer gift cards?
A9: No, we don't offer gift cards yet.
Q10: Can I cancel or modify my order after it has been placed?
A10: If you need to cancel or modify your order, please contact us as soon as possible. Once an order has been processed, we may not be able to make changes, but we will do our best to assist you.